The FBI’s Behavioural Change Stairway Model

2 min readJul 13, 2018

Keen to become a better negotiator? Then follow this 5-step approach.

How does an FBI hostage negotiator get a terrorist to change their mind?

It’s a good question.

After many years of real world experience, the FBI’s hostage negotiation unit developed a five step approach called the Behavioural Change Stairway Model.


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